Chris Kaminski

Senior Technical Support Engineer

Specializing in remote support of best of breed J2EE based IoT solution

• Provide developers with support in Java, Groovy, Node.js, .Net, and C/C++ to build mobile IoT solutions
• Assist customers with varied hardware platforms to integrate with our solution
• Coordinate troubleshooting with NOC, Cloud Services, R&D and Management teams to resolve urgent customer issues
• Performed customer data analysis from source Oracle data
• Authored tutorials and demo projects for customers and IoT community
• Mentored junior team-mates in product support and knowledge capture
• Business process improvements through Salesforce APIs (Apex, SOQL)

Senior Technical Support Engineer

Responsible for support of data integration tools as well as local datacenter maintenance and migration. Provided extensive support in migrating to Amazon Web Services.

• Provided support for DataXtend SI, Sonic and ObjectStore product lines
• As part of divestiture team performed archival and export of data, virtual and physical machines and intellectual property
• Migrated VMware based images to Amazon AWS (EC2)
• Set up Windows domain and network infrastructure in Amazon VPC
• Set up OpenVPN for remote workers to access Amazon VPC
• Managed migration of physical hardware to colocation facility and provided hands-on hardware and software support to same
• Created replacements of non-divested hardware with historical data and intellectual property.

Senior Technical Support Engineer

Provided first-line support to end users and developers of enterprise middleware

• Supported customers developing and deploying ESB and J2EE-based SOA frameworks
• Authored white papers documenting basic and advanced functionality
• Provided on-site go-live support for customers at critical milestones
• Debugged and analyzed coding issues reported by customers
• Managed VMware based Lab Manager environment to speed triage of customer issues
• Authored and present training sessions on product integrations
• Assisted QA in executing test plans for product releases

System Administrator

Provided all-encompassing IT support to 200 employee workforce

• Helpdesk support for 200 employees, including many remote workers
• Unix and Windows server administration, including Group Policy management
• Managed business-wide backup solution
• Managed SQL Server cluster environment
• Migrated multiple datacenters from old location to newer facility
• Virtualized machines to consolidate hardware
• Developed Citrix-based VDI infrastructure to support remote developers