Computer software specialist with ten years of experience in network design and administration, software engineering, customer support and project development. Strong background in C++ and Active Server Pages development and database management and design. Excellent interpersonal, communications and mentoring skills.

RELEVANT SKILLS

Windows Network/Datacenter Administration (WindowsNT, Windows 2000, WindowsXP, Terminal Services, Cluster Services)
Unix System Admin (Solaris, SuSE, Redhat)
Cluster Design and Management
Network Design and Administration (DNS, SMTP, POP/IMAP, LDAP)
Exchange Development, Deployment and Administration
Database Administration (SQL Server, Oracle, Access, MySQL, PostgreSQL)
XML/XSLT, XPath, XQuery

C/C++, STL, OOP, CORBA
COM/DCOM, MFC, ActiveX, ISAPI
Active Server Pages (ASP), VBScript, Javascript, IIS, ADO
Java J2SE, AWT, Servlets
Perl, SQL, D/HTML+CSS
Client/Server, Distributed Network Programming
Expertise Programming Internet Protocols (SMTP, POP, IP, IMAP, HTTP)

Jun 2005 - Present

TAXWARE, LP Bedford, MA
System Administrator - Contractor

Helpdesk support for ~160 local and ~40 remote users
Unix administration, user management, and system maintenance.
Performed Windows network administration, including Group Policy management, user and group management, system installations and repair.
Managed SQL Server cluster environment including backups, database log management, and hardware troubleshooting.
Migrated and consolidated three labs into one Data Center during a two-week facilities move.
Virtualized hardware using VMware to consolidate hardware.

Dec 2004 - Jan 2005

AZTEC CONSULTING GROUP Sharon, MA
Software Engineer - Contract

Developed Access based reporting application for securities firm to streamline end-of-year tax reporting. Successfully delivered application before imposed tax deadline of Dec 30.
Provided end-user support and final customizations of report for final filing deadline of Jan 15.

Apr 1999 - Oct 2004

PROGRESS SOFTWARE CORPORATION Bedford, MA
Senior Programmer/Business Analyst (Progress Software Corporation, Dec 2002 - Oct 2004)

Facilitated migration of knowledge management system to hosting facility to enhance application availability, performance and reduce cost ~75%.
Enhanced and managed knowledge management system, written in VB on ASP/IIS5 designed to decrease call-closure time for customer trouble-tickets, and enhance the online help facility.
Migrated legacy accounting applications to a VMWare GSX environment to assure availability and achieve maintenance cost reduction.
Design and development of a spam-tolerant, multi-lingual, mime-enabled, automated email parser to facilitate improved customer communications interfaced with sendmail/Exchange 2000 with Progress 4GL.
Developed export tool to archive legacy CRM data from proprietary SQL Server database to XML format.

Senior Applications Engineer (eXcelon Corporation, May 2000 - Dec 2002)

Customized and enhanced a helpdesk management system. Improved visibility of customer problems to call handlers. Improved response time and sales/marketing relationships with customers resulting in high customer retention rate.
Developed web interface using Active Server Pages and IIS 4 to helpdesk management system to facilitate remote operation, reduced cost, reliability, and ease of upgrades.
Deployed and managed worldwide Exchange deployment servicing 400+ end-users. Migrated from internal host-based email.
Deployed and managed a Terminal Services environment to service our International Accounting and CRM users to increase application performance.
Developed a sales force automation tool utilizing Outlook VB Forms, Microsoft Exchange, and XML messages.
Provided datacenter services including disaster recovery, computer maintenance, desktop support and software upgrades.
Designed and developed C++/COM based CRM email parser. Replaced vendor provided email system, interfaced between Exchange server and Clarify CRM subsystem via vendor provided COM libraries.
Designed and developed C++ based monitoring agents to provide specialized fault detection and prevention.

Support Engineer (Object Design, Inc., Apr 1999 - May 2000)

Provided first line support assisting customers of the ObjectStore C++ and Java based high-performance object oriented DBMS
Provided first line support for the eXcelon XML Data server and the Stylus Studio XML editor
Demonstrated ability to design failure analysis and test plans to enable personnel or customers to solve problems in classified military and high-security environments.
Awarded 1999 Technical Support "Rookie of the Year".

Aug 1997 - Mar 1999

SOFTSCAPE, INC. Wayland, MA
Senior Software Engineer

Managed customer data center. Designed and tested clustering solutions to enable timely failure resolution.
Developed custom ERP software application using C++ and CORBA. Extensive work on database transaction management and client/server communications framework. Principal responsible for Solaris/Linux porting.
Developed MAPI Service Provider to interface with Outlook and custom ERP software.
Performed product enhancement on commercial Internet search product with extensive use of MFC.
Developed numerous projects for consulting customers based on C++, ASP, MAPI and Visual Basic. Developed numerous COM components to work around then-existing limitations of the ASP environment.
Provided first line support for customers and internal developers. Mentored junior engineers, sales representatives and consultants.

May 1994 - Aug 1997

PARAMETRIC TECHNOLOGY CORPORATION, Waltham, MA
Software Engineer

Developed a regression analysis tool that resulted in increased test coverage and decreased testing time to maximize hardware and developer efficiency.
Ported extensive CAD/CAM software product to Windows95. Worked around extensive issues including lack of UNICODE support and leaking Window handles causing OS display bugs.
Managed a 120+ station Windows lab with rotating vendor-provided hardware. Performed qualification of high-performance graphics cards with CAD/CAM software.
Rewrote of central quality assurance management system based on Active Server Pages, IIS 3, Oracle and SQL. Reduced integration workload, and improved response time for resolving regression failures.
Provided first line support to internal developer and integration departments to facilitate robust Windows development environment.
Enhanced and maintained complex portable build and regression test framework to facilitate cross platform product development.

Intern

Managed testing and porting network. Performed maintenance and qualification of machines for development work.
Performed daily regression tests of CAD/CAM package providing daily results necessary to facilitate timely product release.
Mentored Unix developers in operation of the Windows environment and build system and introduced the Visual C++ programming and debugging environment.

AFFILIATIONS

Lab Associate, Open Source Development Labs
Member, Mass High Tech
Member, Free Software Foundation

EDUCATION

Framingham State College
Microsoft Certified Professional